Privacy Policy
Longevity Sciences Academy by Biohackers World
This Privacy Policy explains how Biohackers World, Inc. ("Company," "we," "us," or "our") collects, uses, discloses, retains, and protects information when you access or use online courses, content, communities, checkout pages, websites, emails, events, certificates, and related services offered under the Longevity Sciences Academy by Biohackers World ("LSA," "Academy," or "Services"), including through the Thinkific platform and related third-party services.
By accessing or using the Services, creating an account, purchasing a course, enrolling in a course, submitting information, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
The entity responsible for this Privacy Policy is Biohackers World, Inc., with a mailing address at 5900 Balcones Dr, Suite 22221, Austin, TX 78731. You may contact us at [email protected].
Courses may be hosted and delivered through Thinkific and other third-party service providers. Those providers may process information according to their own terms and privacy policies.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with the Services:
2.1 Personal and Account Information
Name, email address, phone number, mailing address, billing address, and account profile details;
Username, password, login credentials, account preferences, and student profile information;
Professional title, company, industry, background, credentials, interests, goals, or other information you choose to provide.
2.2 Commercial and Payment Information
Course purchases, enrollment records, payment-plan status, invoices, receipts, refunds if applicable, coupons, promotions, and billing history;
Payment method details processed by third-party payment providers. We do not store full payment card numbers.
2.3 Course and Usage Information
Course progress, completion data, quiz or assessment results, certificates, assignment submissions, attendance, logins, timestamps, and interactions with course materials;
Messages, comments, questions, survey responses, feedback, testimonials, support requests, and other communications.
2.4 Technical, Device, and Online Activity Information
IP address, device type, browser, operating system, referring URLs, pages viewed, session activity, cookies, pixels, analytics identifiers, and similar technologies;
Approximate location inferred from IP address and information about how you interact with our websites, emails, checkout pages, course platform, and marketing content.
2.5 Sensitive Information and Health Information
We do not intentionally request or require sensitive health information, protected health information, medical records, lab results, diagnoses, prescriptions, or detailed personal medical history through the Services. You should not submit such information through course platforms, communities, forums, messages, assignments, surveys, email, or support channels. Any health-related information you voluntarily share is provided at your own discretion and risk.
3. Sources of Information
We collect information from the following sources:
Directly from you when you create an account, enroll, purchase, submit forms, complete assignments, send messages, respond to surveys, request support, or communicate with us;
Automatically through cookies, analytics tools, platform logs, email technologies, and similar technologies;
From third-party platforms and service providers, including Thinkific, payment processors, email platforms, analytics tools, customer-support systems, and other technology providers;
From public sources, referral partners, affiliates, sponsors, or business partners where permitted by law.
4. How We Use Information
We may use information for the following purposes:
To provide, administer, personalize, secure, and improve the Services;
To create and manage accounts, course access, enrollment records, certificates, progress tracking, assignments, communities, and support;
To process payments, invoices, receipts, payment plans, failed payments, fraud prevention, billing disputes, chargebacks, and collections;
To communicate with you about courses, account activity, policy updates, support, announcements, events, offers, promotions, surveys, and educational content;
To analyze usage, improve course quality, measure performance, troubleshoot issues, test features, and develop new services;
To protect the security, integrity, rights, property, and safety of Biohackers World, LSA, users, instructors, partners, and third parties;
To comply with legal obligations, enforce our Terms, resolve disputes, respond to lawful requests, and maintain records;
To conduct marketing, analytics, advertising, retargeting, audience measurement, or promotional activities where permitted by law and subject to applicable opt-out rights.
5. Payment Processing
Payments are processed by third-party providers such as Thinkific Payments, Stripe, PayPal, card networks, banks, or other payment processors. We do not store full payment card details on our systems. Your payment information is subject to the privacy policies, security practices, and terms of the applicable payment providers.
We may receive limited payment-related information, such as your name, email, billing address, transaction amount, transaction status, partial card details, payment method type, invoices, receipts, failed payment notices, chargeback information, and fraud or risk signals.
6. Thinkific and Other Third-Party Platforms
Our courses may be hosted, delivered, and managed through Thinkific and related integrations. Thinkific and other providers may collect and process account, enrollment, payment, usage, technical, and communication information according to their own privacy policies and terms.
We may also use service providers for website hosting, email delivery, CRM, analytics, advertising, video hosting, community tools, customer support, document storage, automation, security, and other operational needs. We are not responsible for the independent privacy practices of third-party websites, applications, links, or services that are not controlled by us.
7. Cookies, Analytics, and Tracking Technologies
We and our service providers may use cookies, pixels, tags, scripts, local storage, log files, analytics tools, and similar technologies to operate the Services, keep you logged in, remember preferences, analyze performance, measure engagement, improve user experience, detect fraud, secure the Services, and support marketing or advertising activities.
These technologies may collect device information, browser information, IP address, pages viewed, referring pages, session activity, email engagement, course activity, and similar online activity information.
You can usually control cookies through your browser settings. Some settings may reduce functionality or prevent parts of the Services from working properly. If we use advertising or retargeting technologies that constitute a sale, sharing, or targeted advertising under applicable privacy laws, you may have opt-out rights as described below.
8. How We Share Information
We do not sell personal information for money. We may disclose or share information in the following ways:
With service providers and processors that help us provide, host, secure, bill, analyze, market, communicate, and support the Services;
With Thinkific, payment processors, email platforms, analytics providers, hosting providers, customer-support tools, security providers, and similar technology partners;
With instructors, contractors, administrators, or support team members who need access to operate the course, support students, review assignments, issue certificates, or manage the Services;
With professional advisors, such as lawyers, accountants, insurers, consultants, and auditors;
With legal authorities, courts, regulators, law enforcement, or other parties when required by law, legal process, or to protect rights, safety, security, and integrity;
In connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction involving all or part of our business;
With your consent or at your direction.
9. Marketing Communications
We may send you service-related emails, such as account, enrollment, payment, course, policy, security, and support communications. These are transactional or administrative messages and may not include an unsubscribe option where they are necessary to provide the Services.
We may also send promotional emails, educational content, event announcements, course offers, partner opportunities, or marketing communications. You may opt out of promotional emails by using the unsubscribe link in the email or contacting us. Opting out of promotional emails does not opt you out of transactional or administrative messages.
10. HIPAA and Health Information Notice
Biohackers World, Inc. and LSA are not HIPAA-covered entities, and the Services are not designed to store, process, or transmit Protected Health Information (PHI). The platforms and tools used to provide the Services, including course, community, email, survey, and messaging tools, may not be HIPAA-compliant.
You should not submit sensitive personal health information, PHI, medical records, lab results, diagnoses, prescriptions, or detailed health histories through the Services. Any health-related information you choose to share is submitted voluntarily and at your own discretion and risk. We disclaim responsibility for the security of such information if submitted contrary to this Policy or outside secure healthcare environments.
11. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain your account, document enrollment and completion, process payments, comply with legal, tax, accounting, contractual, and reporting obligations, resolve disputes, prevent fraud, enforce agreements, maintain security, and operate our business.
Retention periods vary depending on the type of information and purpose. For example, account and course records may be retained while your account is active and for a reasonable period thereafter; payment and transaction records may be retained for legal, tax, accounting, and dispute purposes; marketing records may be retained until you opt out or request deletion where applicable; and security logs may be retained for a limited period unless needed for investigation or legal purposes.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission, storage, platform, or security system is completely secure, and we cannot guarantee absolute security.
You are responsible for using a strong password, maintaining the confidentiality of your login credentials, and promptly notifying us if you believe your account or information has been compromised.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or portability of your personal information; to object to or restrict certain processing; to opt out of certain marketing, sale, sharing, targeted advertising, or profiling activities; and to appeal certain decisions.
To exercise privacy rights, contact us at [email protected] with the subject line "Privacy Request." We may need to verify your identity and request information reasonably necessary to process your request. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising privacy rights.
14. California and U.S. State Privacy Rights
If you are a resident of California or another U.S. state with applicable privacy laws, you may have rights to know what personal information we collect, use, disclose, sell, or share; access specific pieces of personal information; request deletion; request correction; opt out of sale or sharing of personal information; opt out of targeted advertising; limit use and disclosure of sensitive personal information where applicable; and not be discriminated against for exercising these rights.
We do not sell personal information for money. If our use of advertising, analytics, retargeting, pixels, or similar technologies is considered a sale, sharing, or targeted advertising under applicable law, you may have the right to opt out. To make an opt-out request, contact us at [email protected] with the subject line "Privacy Opt-Out." If we implement a dedicated privacy choices page or cookie banner, you may also use that tool.
Authorized agents may submit requests where permitted by law. We may require proof of authorization and verification of the requestor’s identity.
15. International Users
The Services are operated from the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries that may not provide the same level of data protection as your jurisdiction.
Where the laws of the European Economic Area, United Kingdom, Switzerland, or similar jurisdictions apply, our legal bases for processing may include performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of rights and safety. You may have rights to access, correct, delete, restrict, object to processing, data portability, withdraw consent where processing is based on consent, and lodge a complaint with a supervisory authority. To exercise rights, contact us at [email protected].
16. Children’s Privacy
The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors under 18. If you believe a minor has provided personal information to us, contact us so we can take appropriate steps to delete or restrict the information where required by law.
17. Third-Party Links and Independent Sites
The Services may contain links to third-party websites, products, services, resources, sponsors, partners, or integrations. We are not responsible for the privacy practices, security, content, accuracy, or policies of third parties. Your interactions with third parties are governed by their own terms and privacy policies.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Material changes may also be communicated by email, account notice, platform notice, or other reasonable method. Your continued use of the Services after an updated Privacy Policy becomes effective means you acknowledge the updated Policy.
19. Contact Us
If you have questions about this Privacy Policy or wish to exercise privacy rights, contact Biohackers World, Inc. at [email protected] or by mail at 5900 Balcones Dr, Suite 22221, Austin, TX 78731.
Acknowledgment
By accessing or using the Services, creating an account, purchasing a course, enrolling in a course, submitting information, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.